Terms of Service
Last Updated: October 15, 2023
Welcome to PetStyleHub. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access our website or use our services.
Please read these Terms carefully before using our services. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms.
1. Definitions
In these Terms, the following definitions apply:
- "Account" means the account created by a User to access and use the Services.
- "Appointment" means a scheduled time slot for pet grooming services.
- "Content" means any text, graphics, images, music, software, audio, video, information, or other materials appearing on or through the Services.
- "PetStyleHub" means our company, its owners, directors, officers, employees, and agents.
- "Services" means the pet grooming services and website features offered by PetStyleHub.
- "User" means an individual who accesses or uses the Services.
- "Website" means the website located at www.petstylehub.com and all associated subdomains.
2. Account Registration and Use
2.1 Account Creation
To use certain features of our Services, you may need to register for an Account. When you register, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy. You are responsible for safeguarding your password and for all activities that occur under your Account. You agree to notify us immediately if you suspect any unauthorized use of your Account.
2.2 Age Requirement
You must be at least 18 years old to create an Account and use our Services. By creating an Account, you represent and warrant that you are at least 18 years old.
2.3 One Account Per User
You may not create more than one Account without our express permission. We reserve the right to terminate any duplicate Accounts.
2.4 Account Termination
We reserve the right to suspend or terminate your Account at any time for any reason, including but not limited to violation of these Terms. You may also terminate your Account at any time by contacting our customer service.
3. Pet Grooming Services
3.1 Service Availability
PetStyleHub offers grooming services for dogs and cats. We reserve the right to refuse service to any pet at our discretion, especially if we believe the pet's health or behavior poses a risk to our staff or other animals.
3.2 Appointments
All grooming services require an appointment. Appointments can be made through our website, by phone, or in person. Appointments are subject to availability and confirmation by PetStyleHub.
3.3 Cancellation Policy
We require at least 24 hours' notice for cancellation or rescheduling of appointments. Late cancellations or no-shows may result in a cancellation fee of up to 50% of the scheduled service. Repeated late cancellations or no-shows may result in the requirement of a deposit for future appointments or refusal of service.
3.4 Vaccination Requirements
To ensure the safety of all pets and staff, we require proof that your pet has received all required vaccinations before they can receive grooming services. Required vaccinations include:
- For Dogs: Rabies, Distemper, and Bordetella (kennel cough)
- For Cats: Rabies and FVRCP
Vaccinations must be current as of the appointment date. We reserve the right to refuse service if vaccination records are not provided or are not up to date.
3.5 Pet Health and Behavior
You agree to inform us of any health issues, allergies, behavioral problems, or other relevant information about your pet before the appointment. We reserve the right to refuse or stop service if we determine that a pet has fleas, ticks, or other parasites, or if a pet exhibits aggressive behavior that poses a risk to our staff.
3.6 Service Completion
We strive to complete all grooming services within the estimated timeframe. However, the actual time required may vary depending on your pet's coat condition, behavior, and other factors. We will notify you if significant delays are expected.
3.7 Picking Up Your Pet
You agree to pick up your pet at the scheduled time. If you are unable to pick up your pet within 30 minutes of the scheduled time, please notify us as soon as possible. Additional charges may apply for late pick-ups.
4. Payment and Pricing
4.1 Pricing
Pricing for our services varies based on pet size, coat condition, and specific services requested. Current pricing information is available on our website or by contacting our customer service. Prices are subject to change without notice.
4.2 Payment Methods
We accept various payment methods including credit cards, debit cards, and cash. Payment is due in full at the time services are rendered, unless other arrangements have been made in advance.
4.3 Additional Charges
Additional charges may apply for pets with matted coats, for de-shedding treatments, for specialized styling, or for pets requiring extra handling due to behavior. We will inform you of any additional charges before proceeding with the service.
5. Intellectual Property
5.1 Website Content
The content on our Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of PetStyleHub or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
5.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its content for personal, non-commercial purposes. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software.
5.3 User Content
By submitting content to our Website (such as reviews, comments, or photos), you grant PetStyleHub a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or have the necessary rights to submit such content.
6. Limitation of Liability
6.1 Service Risks
You acknowledge that pet grooming involves inherent risks, including but not limited to cuts, nicks, scratches, or skin irritation. While we take all reasonable precautions to minimize these risks, we cannot guarantee that such incidents will not occur. You agree to hold PetStyleHub harmless for any such incidents that are not the result of gross negligence.
6.2 Preexisting Conditions
We are not responsible for any preexisting conditions that may be revealed or aggravated during the grooming process, including but not limited to skin conditions, tumors, or other health issues. If we discover any concerning conditions during grooming, we will inform you promptly.
6.3 Website and Service Availability
PetStyleHub provides its Website and Services on an "as is" and "as available" basis. We do not guarantee that our Website or Services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Website or any Service at any time without notice or liability.
6.4 Indirect Damages
To the maximum extent permitted by applicable law, in no event shall PetStyleHub be liable for any indirect, punitive, incidental, special, consequential damages, or any damages whatsoever including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of our Website or Services.
7. Indemnification
You agree to indemnify, defend, and hold harmless PetStyleHub, its officers, directors, employees, agents, and third parties from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Account.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which PetStyleHub operates, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within this jurisdiction for the resolution of any disputes.
9. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions about these Terms, please contact us at:
PetStyleHub
81379 Josh Vista Suite 687
Krajciktown, NT K2J-4Y1
Email: [email protected]
Phone: +12059161101